Hospital trust listens to patients

Patients being treated at Pontefract Hospital this month may be picked to take part in a national survey about their care.

People who are cared for at any of Mid Yorkshire Hospitals NHS Trust’s three hospitals during July may be selected to receive a copy of the national inpatient survey this autumn.

The survey is a way hospital trusts can compare how well they are performing on key standards and expectations to other trusts, as well as identify areas of good practice and areas for improvement.

The results of the 2012 inpatient survey showed the trust was performing very well in key areas, had maintained performance on the previous year and compared well to other trusts.

However, it also reveal areas where the trust needed to do better, including information provided on discharge and availability of staff, which has allowed the trust to work on improvements.

Kate Firth, assistant director of patient experience, said: “We hope that the recent developments we have made and the continuing hard work, dedication and commitment of our staff will be reflected in improved results in the inpatient survey 2013.

“The information we receive from these surveys is really important in allowing us to continuously improve the experience, care and treatment of our patients and I would encourage any patient we care for in July who receives a survey in the autumn to take this opportunity to share their views.”

Another way the trust understands how patients view its services is the newly-introduced national friends and family test, which asks users of services whether they would recommend it to their loved ones.

The most recent results, for May 2013, based on 3,318 responses found 96 per cent of patients would be ‘extremely likely’ or ‘likely’ to recommend the trust to friends and familyif they needed treatment.