Shopper’s ‘humiliation’ after Tesco’s life ban

Susan Jones and her daughter Annemarie were banned from Tesco affter accidentally going through the self-service bit without paying for some yoghurts that were on Susan's mobility scooter.
Susan Jones and her daughter Annemarie were banned from Tesco affter accidentally going through the self-service bit without paying for some yoghurts that were on Susan's mobility scooter.
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A SHOPPER who accidentally left a packet of yoghurts in her mobility scooter when using a self-service checkout, said she was ‘humiliated’ after being barred from every Tesco in the country

Susan Jones, 54, was stopped by staff at Tesco, Hemsworth, after going to leave the store without paying for the snack, which had been left in the basket of her mobility scooter.

Mrs Jones, of Ryder Mews, Hemsworth, said she and her daughter Annmarie Jones, immediately offered to pay for the yoghurts, but police were called and what started as an “honest mistake” escalated into an “embarrassing scene”.

Mrs Jones said: “It was a total accident – the yoghurts were underneath a pair of trousers when we went to the scanner and we simply didn’t see them. As soon as the member of staff came over, we were embarrassed and offered to pay, but they wouldn’t give us a chance.

“They even called the police who took it no further. Tesco say they have a policy of prosecuting all shoplifters. If they think we were shoplifting then why weren’t we arrested? The ban seems to go against their own rules.

Mrs Jones, who spends around £150 a week in the Market Street store, also claims one of the staff members “took the mickey” out of her.

Mrs Jones added: “It was so embarrassing to be in the middle of such a scene with everyone looking at us and thinking we were stealing – when it was just a mix-up. It’s horrible being accused of something you haven’t done.

“I’m very upset about it.”

Mrs Jones said she had contacted Tesco since the incident earlier this month, and despite apologising again for what happened, the ‘ban for life’ was re-iterated.

A Tesco spokesperson said: “Decisions to ban customers from stores are not taken lightly. We hope that this matter can be resolved and would be happy to lift the ban if we are given reassurances by the customer, as we will not tolerate shoplifting.”