AN UPTON woman claims she has been left £800 out of pocket after a mobility firm refused to give her a full refund for a wheelchair her house-bound aunt could not use.
Kaye Thomson said she felt as if she had been “robbed” and was treated “appallingly” by South Kirkby mobility shop Go Mobility.
Along with her mother, Beryl Teal, Mrs Thompson purchased a £1,500 electric wheelchair to enable Mrs Teal to take her 77-year-old sister Nellie Berry out of the house - but found she could not easily lift it in and out of a car.
So Mrs Thomson visited the shop, on The Green, and wrote several letters asking for a refund.
Shop staff refused the refund - but offered to show the family how to take the chair apart.
Mrs Thomson said it was easy to use but was just too heavy for her mum to lift in and out of the car.
Eventually the company swapped the chair for a lighter one – but did not refund the difference in price of £1,100.
After persisting the company offered a credit note of £300.
A spokesperson for Go Mobility said: “They had the chair for six weeks and decided they wanted to change it. We gave her £300 of credit in exchange for the chair.
“We had no responsibility to offer a refund after that length of time.”
The spokesperson said the chair dismantled into seven parts to make it easier to lift.
He also said the chair was classed as second hand so could not be re-sold for the original price.
Mrs Thomson said: “I feel so angry. It has caused so much stress and strain for everyone.
“My mum is 76 and she simply couldn’t lift it up, and she has got into such a state about it.
“All we wanted was our money back and she is £800 down and feel like she has been robbed of that money.
“They didn’t care as soon as the sale was made, it was all about money to them - not what my aunt actually needed.”